Effective Date: July 26, 2026 · Last Updated: July 26, 2026
This Refund and Cancellation Policy applies to purchases and subscriptions for Carpe Diem Fitness services offered by Carpe Diem Fitness, LLC ("Carpe Diem Fitness," "we," "our," or "us").
By purchasing a product or subscription, you agree to this Policy, our Terms of Service, and our Privacy Policy.
Website purchases are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle handles billing and refunds for those transactions. To review, cancel, or request a refund on a website purchase, visit paddle.net or contact us at billing@carpediemfitness.life.
Need to request a refund?Submit the in-app form so our billing team has the order, subscription, and reason details in one place.Open refund request form →
Unless otherwise stated at checkout, Carpe Diem Fitness subscriptions automatically renew at the end of each monthly, quarterly, annual, or other billing period until canceled.
The payment method associated with your account will be charged the applicable subscription price and taxes at each renewal. You are responsible for canceling before the next renewal date if you do not want your subscription to renew. Deleting the application, logging out, or discontinuing use does not cancel a subscription.
A subscription purchased through the Carpe Diem Fitness website may be canceled through the "Account," "Billing," or "Subscription" section of the Services, through the Paddle billing portal at paddle.net, or by emailing billing@carpediemfitness.life. Your cancellation request must be received before the next renewal charge.
Subscriptions purchased through the Apple App Store must be canceled through the user's Apple subscription settings. Carpe Diem Fitness cannot directly cancel an Apple subscription or issue a refund for a transaction controlled by Apple.
Subscriptions purchased through Google Play must be canceled through the user's Google Play subscription settings. Carpe Diem Fitness cannot directly cancel a Google Play subscription or issue a refund for a transaction controlled by Google, except where the applicable platform permits us to do so.
A subscription purchased through another third-party platform must be canceled through that platform and is subject to its billing and refund rules.
Unless otherwise required by law:
We want you to be satisfied with your purchase. Refunds are handled by our Merchant of Record, Paddle, in line with Paddle's buyer-friendly refund practices and applicable law. In addition to any rights provided by law or by Paddle, we offer the 14-day guarantee described in Section 6 below.
Outside of that guarantee window and any legal or Paddle-provided rights, refunds are considered on a case-by-case basis. Situations where a refund is less likely to be granted include when a user:
Nothing in this Policy limits any refund or cancellation right provided by applicable law or by Paddle's Buyer Terms and Refund Policy.
For purchases processed directly by Carpe Diem Fitness through Paddle, we will consider a refund request submitted within fourteen calendar days after the initial purchase for any reason, including change of mind. Common situations that qualify at any time include:
To request a refund, visit paddle.net or email billing@carpediemfitness.life with your full name, account email address, transaction date, amount charged, order or receipt number, reason for the request, and any relevant screenshots or supporting information.
For a first subscription or one-time purchase made directly from Carpe Diem Fitness (through Paddle), you may request a full refund within fourteen calendar days after the initial charge for any reason. This guarantee:
This guarantee is offered in addition to — and does not limit — any refund right provided by applicable law or by Paddle's Buyer Terms and Refund Policy.
Renewal charges are considered on a case-by-case basis and are typically eligible for a refund when:
To help us review promptly, please submit renewal-refund requests within fourteen calendar days after the renewal charge. Requests made later may still be reviewed, particularly where required by law or by Paddle's Refund Policy.
A free trial may automatically convert to a paid subscription unless canceled before the displayed trial-expiration date. By starting a trial that requires a payment method, you authorize the applicable charge when the trial ends. Failure to cancel before the conversion date ordinarily does not create a right to a refund. Trial availability and duration may vary. Unless otherwise stated, a user is eligible for only one free trial.
One-time digital products may include downloadable guides, recorded programs, meal plans, workout plans, educational materials, templates, or challenge access.
Because digital products can be accessed or copied immediately, these purchases are generally final once access has been granted, a download link has been delivered, content has been opened, streamed, or downloaded, or a program has begun.
We may issue a replacement, account credit, or refund if the product is defective, materially different from its description, inaccessible due to our error, or subject to a legal refund right.
A live class, coaching session, consultation, or appointment may be rescheduled or canceled without penalty when notice is provided at least 24 hours before the scheduled start time.
A cancellation made with less than the required notice may result in loss of the session, loss of the applicable credit, a late-cancellation fee, or ineligibility for a refund. Failure to attend without notice is considered a no-show and is nonrefundable, except in a documented emergency or where required by law.
If Carpe Diem Fitness cancels a paid session, we will offer a rescheduled session, account credit, or refund.
Registration fees for a scheduled challenge or limited-time program are generally nonrefundable after the earlier of:
A participant who cannot continue because of a documented medical restriction may request a transfer or account credit. Approval is determined individually and does not guarantee a cash refund.
Promotional and discounted purchases are subject to the terms displayed with the offer. Unless required by law:
For purchases processed through Apple, refund eligibility is determined by Apple. The user must submit the request through Apple's official refund process.
For purchases processed through Google Play, refund eligibility is determined under Google Play's policies. The user must submit the request through Google Play unless directed otherwise.
Approval or denial by an app store is controlled by that platform. Carpe Diem Fitness cannot guarantee or override the platform's decision.
If you believe a direct Carpe Diem Fitness charge was unauthorized, contact us immediately at billing@carpediemfitness.life.
You may be required to verify your identity, identify the disputed charge, secure your account, change your password, and cooperate with a reasonable fraud investigation. You should also contact your bank or payment provider when appropriate.
Knowingly submitting a false unauthorized-transaction claim may result in account suspension or legal action.
Contact us before initiating a chargeback so we have an opportunity to investigate and correct a billing problem. Submitting a chargeback does not automatically cancel an active subscription — you must separately complete the applicable cancellation process. We may suspend access while a chargeback or payment dispute is pending. We will not penalize a customer for exercising a lawful billing-dispute right.
An approved refund will generally be returned to the original payment method. Processing times depend on the bank, card issuer, app store, or payment processor and may take several business days after approval.
Original transaction fees, currency-conversion charges, bank fees, and third-party fees may be nonrefundable where permitted by law. If the original payment method cannot accept a refund, we may provide another legally appropriate remedy.
At our discretion, we may offer an account credit instead of a cash refund. Unless otherwise stated, account credits are nontransferable, have no cash value, may be used only for eligible Carpe Diem Fitness purchases, and expire only as permitted by applicable law and the terms presented when issued. Acceptance of an optional account credit may resolve the related refund request.
We may change subscription prices by providing the notice required by applicable law and payment-platform rules. A price change will generally apply to a future billing period. Continued subscription after the effective date constitutes acceptance where permitted by law. Where required, we will obtain affirmative consent before charging the new price.
We may update this Refund and Cancellation Policy to reflect changes in our Services, payment systems, business practices, or legal obligations. Material changes will apply prospectively unless applicable law permits otherwise. The "Last Updated" date will identify the latest version.
Refund, billing, and cancellation questions may be submitted to:
Carpe Diem Fitness, LLC
Billing: billing@carpediemfitness.life
Customer Support: support@carpediemfitness.life
Mailing Address: 430 BJ Palmer Drive, Spring Lake, NC 28390
Website: https://carpediemfitness.life
Please allow three to five business days for a response to a direct billing request.